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Terms and conditions – Tour Bus…

Description of Services: Will provide you transfer, safely, quickly and seamlessly transfers from the airport Vaclav Havel in Prague and other locations in the Czech Republic.

We provide cheap and affordable passenger transportation to any address in Prague, also in the Czech Republic and the European Union.

The primary objective of our professional services is a luxury, fully equipped cars with experienced drivers, where comfort and quality is guaranteed.

Our service consists of new air-conditioned cars Mercedes, VW, Skoda undoubtedly guaranteeing technical quality of cars.

During pick up at Vaclav Havel Prague Airport and other locations, the drivers are at the point of pick up 10-15 minutes before the agreed time.

In cases where your flight to Prague airport Vaclav Havel is delayed or not arrive earlier than planned, it is 100% guaranteed that the driver was there earlier and on time.

These prices are fixed, you pay nothing extra or delays if you fly or  whether you are departing early in the morning or late at night.

1. Reservation completion of the form

Fill out the proper data into the table: arrivals, including local time in the Czech Republic, flight number, name, surname, contacted by telephone according to what your driver will pick up.

Please choose your preferred transfer according to the number of persons travelling, and

your car will be the specific size for the number of people. Then please confirm the price of

the transfer. At the end please confirm the payment and send it. After the payment is

confirmed you will receive a confirmation about your reservation. Please print this confirmation reservation emails and after you arrive it will be necessary to show the driver this confirmation as well as your ID, or just show it by email on phone and then you may take the transfer.

2.  Demand of Preferred Transfer (if the form is unsuitable for you)

If you have a larger amount of people please choose directly from the Tour bus service at the main menu at the top of the website. Our transfer services have bigger capacities such as 20 to 75 seats and are carried out with professional quality buses. The total transfer capacity is maximum 650 people!

You can also book the original route of the transfer

To book the original route it is necessary to send us your request and and provide the description for your request of transfer. Please fill out every table of the form, as well as describe your requested transfer. So that we can best meet your needs, for the most reasonable price. Your satisfaction is important to us.

3. Payment

Payment is carried out through the PayPal gateway or by bank transfer to the account of Česka Spořitelna, to be paid 100% of the amount. The credit cards which we accept are: Visa, Master Card, and  American Express.

For internet bank transfer it is necessary to contact your bank who is in charge of your account. It is mandatory to have 100% of the amount in advance.

Reservation of original transfers is made with the Česká Spořitelna account.

Account number: 3270504309  Banking Code:0800

Payment on invoice is mandatory, drivers have the car payment terminal for payment by credit card, by cash payment etc. Drivers accept CZK, EUR, USD, GBP, the client is always issued with a receipt. If you are not satisfied, you will be refunded 100%.

4. Meeting with driver: Arrival/Departure

The driver will wait for you in the arrival hall with a sign that has the client’s name or the logo of the company. The standard waiting time is 1 hour (60 mins) after the plane has landed. If the client has a delay at the check-in baggage or if their baggage has been lost we will get in touch so that a new pick-up time can be arranged so that the driver isn’t waiting in the arrival hall.

After the plane has landed, the driver waits in the arrival hall holding a sign with your name on it or the logo of the company. In case you do not encounter the drive, please call at the provided phone number on your reservation.

5. Cancellation of the transfer

72- hours before the transfer we refund 100% of your transfer reservation. We do not refund bank transfers, it is the banks responsibility.

48- hours before the transfer we return 80% of the amount.

36- hours–  before the transfer we return 50% of the amount.

24-hours–  before the transfer we do not return any financial amount as the bus is already on the way and the dispatch cannot receive any changes.

6. Fee for changing a transfer

48- hours and more before departure, 15% is charged for the change however the change is not guaranteed.

48- hodin and less is 20% is charged of the fee however change is not guaranteed.

7. Fees, tolls, and parking

Prices listed do not include tax in the Czech Republic 21% VAT, also includes foreign tolls and other fees, such as ferry, parking. Outside the Czech Republic VAT is not charged.

Foreign turnover taxes (19% for SRN, 10% for Austria).

For long trips abroad it is necessary to allow extra charge for a second driver.

8. Obligations of passengers that are travelling by valid legislation of the country

The passengers must always have their seatbelt on unless the bus driver allows. Otherwise, a

fine may be imposed. During the transfer/drive the consumption of food, drinks or any

Alcohol is prohibited however clear water is allowed. Coffee and other similar drinks can be

consumed outside of the transfer.

In case of any damage to the interior or exterior of the bus, the drive has the right to report damage. We are very happy that we have never had any damage occur, and we hope that it stays this way!

We believe that your journey will be a beautiful and worthy one.

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